Career Services Manager – MFIP

Job Title:

Career Services Manager – MFIP

Organization Name:

JFCS of Minneapolis

Job Type:


Salary Range:



Jan. 27, 2023

Position Summary:

The Career Services Program Manager for MFIP leads a dynamic and engaged team of Employment Counselors as they work with diverse participants who are striving for self-sufficiency through employment. MFIP (Minnesota Family Investment Program) partners closely with Hennepin County to support recipients of public assistance to address challenges related to obtaining and maintaining employment. The Program Manager cultivates a healthy and supportive work environment and ensures staff have the resources they need to be successful. They bring creative approaches to program design while working within contractual requirements, and embody JFCS’s values in their work. They are responsible for oversight of a government contract, and related performance, data tracking, and outcomes reporting. The Program Manager will also provide direct services to program participants by carrying a small caseload and providing coverage for staff during extended absences.

Agency Information:

JFCS is a multi-faceted human services agency with the mission to provide essential services to people of all ages and backgrounds to sustain healthy relationships, ease suffering and offer support in times of need. JFCS is a place where you can put your values to work every day. You will be able to:

  • Make a positive difference in the lives of others
  • Feel energized to give your best effort and enjoy a healthy work/life balance
  • Learn, grow and accomplish new things

JFCS serves and employs people of all cultures and faith traditions and highly values inclusion and diversity. Employment opportunities are available to all without regard for race, color, national or ethnic origin, religion, age, sex, gender, gender identity and expression, sexual orientation, marital status, veteran status, disability. AA/EEO

Salary and Benefits:

  • Annual Salary – approximately $63,000
  • Competitive benefits package including medical insurance, 401(k) with match, life and long-term disability insurance, and access to other benefits including vision, dental, and pet insurance
  • Work-life balance including 37.5 hour work week, 3 weeks of vacation, sick time, holidays, paid family and medical leave, flexible schedule, and up to 3 days working from home each week
  • Social work licensing supervision

Primary Duties and Responsibilities

  • Staff Supervision: Provide leadership and supervision for all assigned staff. Cultivate staff engagement, and lead regularly scheduled team meetings that foster group collaboration. Provide and model frequent feedback, performance development coaching, and holding staff accountable for meeting performance expectations. Make case assignments, and manage workloads and work flow. Lead in the recruitment, hiring, onboarding, and training of new staff. 60%
  • Program Management: While ensuring compliance with contract requirements, define clear goals and measures of program success, collect and analyze data, evaluate outcomes, and develop and implement strategies for continuous improvement. Collaborate with Career Services department leadership in developing and implementing plans for strategic growth and continuous improvement; and to ensure appropriate staffing levels in the Minneapolis office location. Comply with funder documentation, reporting, invoicing, auditing, and other contract requirements. Represent JFCS at funder and community meetings. 30%
  • Direct Service: Provide in-person and virtual services to participants. Maintain a small caseload (approximately 10% of an employment counselor caseload), and manage staff member caseloads during extended absences. Assess participants’ strengths, challenges, and needs, and develop individual employment plans in collaboration with the participant. Maintain accurate and timely records, correspondence and reports. 10%

Experience and Qualifications Requirements: 


  • Minimum of 3 years of experience in non-profit program management, employment training and counseling, and/or other related experience
  • Minimum of 3 years of experience supervising a team of direct service staff, including hiring and training.
  • Minimum of 2 years of experience providing services for government contracts
  • Experience developing relationships with people from diverse backgrounds, such as differences related to culture, religion, financial resources, race, national origin, age, gender, gender identity and expression, sexual orientation, and abilities

Skills and Qualities:

  • Sincere commitment to consistently reflect the JFCS mission and values: compassion, inclusion, innovation, integrity, and collaboration.
  • Excellent interpersonal communication skills.
  • Experience working with culturally and linguistically diverse individuals in a service-oriented environment preferred.
  • Experience working and building relationships virtually and remotely (preferred).
  • Working knowledge of principles, procedures, and best practices in the field of workforce development and employment.
  • Knowledge of MFIP (preferred).
  • Strong organizational, management, decision-making and problem-solving skills, combined with an ability to create strategies and accountabilities to achieve goals.
  • Effective supervisor – in coaching, supporting, and holding staff accountable for meeting performance expectations, and in supporting staff in individual professional development.
  • Strong attention to detail, documentation, evaluation, and follow-up skills.
  • Responsive to change with ability to be flexible and lead as a change agent.
  • Ability to present information in an organized and effective manner, including writing reports and public speaking.
  • Ability to maintain accurate documentation and respond appropriately to questions from clients, co-workers, management, and external parties.
  • Knowledge of local job market and employment trends preferred.
  • Proficient working knowledge of email software, the Internet, databases, and common Windows-based programs, including Microsoft Office Word, Excel and PowerPoint.

Additional Information

Benefits include:

  • 37.5 hour work week
  • 21 days paid vacation annually
  • 15 paid sick days annually
  • Company paid STD, LTD, DISA coverage
  • 403b match
  • Health Insurance
  • Dental Insurance
  • Average of 15 paid holidays per year

How to Apply

Please submit cover letter and resume Diana MacLennan, Human Resources Manager. E-mail [email protected] or apply directly at For more information on Jewish Family and Children’s Service of Minneapolis, see AA/EEO