Kar-Ben Customer Service Specialist

Job Title:

Kar-Ben Customer Service Specialist

Organization Name:

Kar-Ben Publishing

Job Type:

Full-time

Salary Range:

$18-$19/hour; 30-40 hours per week as applicant wishes, work one day from home, the rest in North Loop office

Deadline:

Open until filled

Position Summary:

Kar-Ben, the Jewish imprint of Lerner Publishing Group, is one of the largest publishers of Jewish-themed children’s books in the world. Kar-Ben customer service specialist provides personalized support to customers. Ensure consistent, timely, and accurate order entry and processing. Act as a proactive liaison between the customer service department and sales & marketing, shipping, information technology, and accounting departments.

Primary Duties and Responsibilities

  1. Answer and respond to phone and email inquiries and orders.
  2. Process orders received via phone, fax, or email and set-up new customers.
  3. Research and respond to customer concerns/issues.
  4. Maintain working knowledge of Kar-Ben’s books and marketing promotions in order to help customers.
  5. Work with the Kar-Ben publisher on marketing efforts as directed.
  6. Provide technical support to customers and sales representatives on our website and digital products.
  7. Perform other related business duties as required.

Experience and Qualifications Requirements: 

  1. Knowledge of or interest in Jewish religion and culture.
  2. Basic computer skills and proficiency in MS Office.
  3. Ability to manage tasks with efficiency and accuracy.
  4. Detail-oriented, strong organizational and communication skills.
  5. Excellent communication, time management, and prioritization skills.
  6. Customer-focused for positive customer experience and resolution.

Additional Information

It’s fun to work in a publishing house. Be part of a team helping to bring Jewish children’s books to kids and families!

How to Apply

E-mail resume to Joni Sussman, Publisher at [email protected].