Jewish Job: JFCS Seeking Intake Department Program Manager

Job Title:

Intake Department Program Manager

Organization Name:

Jewish Family and Children’s Service of Minneapolis

Job Type:

Full-time

Salary Range:

$56,000/year

Deadline:

Feb. 25, 2022

Job Summary/Description:

The Intake and Resource Connection (IRC) program manager is passionate about building relationships, advocating for clients, connecting people with programs and services, and creatively solving problems! The candidate for this position is someone who is looking for variety in their daily work, and the excitement that comes with growing a program. The IRC manager will spend half of their time working directly with callers, and half of their time supervising a team of intake counselors and connecting with and supporting other JFCS and community programs.

The manager oversees the agency’s intake, assessment, and crisis intervention activities. The manager will provide feedback, support, consultation, and training for other team members, agency staff, and possibly future interns. 

The Intake Counselors are agency ambassadors to the community; they welcome callers to the agency through a tailored, holistic assessment, connect clients to agency and community resources, and follow through until clients are connected to appropriate program(s). Intake Counselors also process emergency financial assistance applications and market programs to community agencies and organizations.

Along with the Mental Health and Senior Services Director, the manager creates and develops opportunities for IRC program growth and sustainability, including opportunities to collaborate with programs across the agency and with agencies across the community. The manager is responsible for defining clear goals and measures of success, collecting and analyzing data, evaluating outcomes, and developing and implementing strategies for continuous improvement. There may be occasional evening hours for agency functions and community education activities.

Agency Information:

JFCS is a multi-faceted human services agency with the mission to provide essential services to people of all ages and backgrounds to sustain healthy relationships, ease suffering and offer support in times of need. JFCS is a place where you can put your values to work every day. You will be able to:

  • Make a positive difference in the lives of others
  • Feel energized to give your best effort and enjoy a healthy work/life balance
  • Learn, grow and accomplish new things

JFCS serves and employs people of all cultures and faith traditions and highly values inclusion and diversity. Employment opportunities are available to all without regard for race, color, national or ethnic origin, religion, age, sex, gender, gender identity and expression, sexual orientation, marital status, veteran status, disability. AA/EEO

Salary and Benefits:

  • Approximate annual salary $56,000 
  • Competitive benefits package including medical insurance, 401(k) with match, life and long-term disability insurance, and access to other benefits including vision and dental
  • Work-life balance including 37.5 hour work week, 3 weeks of vacation, paid sick time, holidays, flexible schedule, and up to 50% telecommuting 
  • Social work licensing supervision

Primary Duties and Responsibilities:

Essential Functions/Approximate Time:

  • Leadership in Staff Supervision: Provide supervision and leadership for all Intake Counselors. Monitor and manage Intake Counselors’ workloads and work flow. Cultivate staff engagement, and lead regularly scheduled team meetings that foster group collaboration. Promote and model frequent feedback, performance development coaching, and holding staff accountable for meeting performance expectations. Participate in the recruitment, hiring, onboarding, and training of new staff. 30%
  • Leadership in Program Management: With support from program staff, define clear goals and measures of program success, collect and analyze data, evaluate outcomes, and develop and implement strategies for continuous improvement. Lead department staff in implementing the JFCS strategic plan. Identify and cultivate opportunities for sustainability and innovative growth through enhanced, new or expanded programs. Serve as a liaison to other agencies and community groups helping to cultivate JFCS as a top-of-mind, trusted, top-quality service provider, thought leader, and strategic partner. 20%
  • Direct Service: Perform program intakes, conduct telephone and in-person assessments, identify needs, problem solve, coordinate crisis intervention, process emergency financial assistance applications, provide information and referral resources, and follow through until clients are enrolled in appropriate programs. This includes maintenance of accurate and timely clinical records, correspondence and reports. 50%

Experience and Qualifications

Education and Experience:

  • Minimum of two years of experience in social work, psychology, or related direct social service position
  • Two years of experience with on-phone or in-person assessment and/or clinical interviewing strongly preferred
  • Two years of experience hiring, training and supervising multiple staff or students preferred
  • Coursework in social work, psychology, or related subjects preferred
  • Familiarity with client confidentiality practices, HIPAA and electronic health record practices
  • Working or otherwise developing relationships with people from diverse backgrounds, such as differences related to culture, religion, financial resources, race, national origin, age, gender, gender identity and expression, sexual orientation, and abilities
  • Monitoring, evaluating, and reporting on outcomes 

Skills and Qualities:

  • Sincere commitment to consistently reflect the JFCS mission and values: compassion; inclusion; innovation; integrity; and collaboration
  • Effective supervisor – in coaching, supporting, and holding staff accountable for meeting performance expectations, and in supporting staff in individual professional development
  • Strategic and imaginative big-picture thinker adept at managing day-to-day operations
  • Relationship builder and sustainer, with staff, clients, and community partners
  • Strong advocate for the agency and its programs with community members and referral sources
  • Effective communicator, including de-escalation and crisis management skills
  • Strong clinical interviewing and assessment skills
  • Excellent organizational skills, attention to detail, and ability to prioritize multiple tasks
  • Knowledge of local social services resources preferred
  • Proficient user of electronic health record systems for documentation and communication
  • Proficient user of Microsoft Office programs, including Word and Excel 
  • Strong written and oral communication skills
  • Ability to manage a hybrid work model between in-office and working from home

Additional Information

The Gan Preschool is a Minnesota non-profit organization. It is located at 1754 Ford Parkway, S. Paul, Minnesota 55116. Its 3-member board of directors are: Moshe Lieb Cohen, Soheyla Amrami, and Jim Jarvis. Operations of the Gan Preschool are planned to begin in early 2022.

How To Apply:

Please submit cover letter and resume Diana MacLennan, Human Resources Manager. E-mail [email protected] or apply directly at https://www.jfcsmpls.org/about-us/jobs-at-jfcs/. For more information on Jewish Family and Children’s Service of Minneapolis, see www.jfcsmpls.org. AA/EEO