Senior Services Intake & Care Coordinator
Jewish Family and Children’s Service of Minneapolis
$44,000-$49,000 per year
July 31, 2020
The Senior Services Intake & Care Coordinator works directly with seniors and caregivers by providing care coordination, caregiver coaching, and care planning consultations. Care coordination helps older adults maintain safe, independent living in the community, and can include assessment of risks and strengths, creation of care plans, support in achieving goals, and coordination of support and medical teams. As the primary responder to Senior Services intake calls, this position welcomes callers to the agency through a tailored assessment, helps clients and their caregivers find community resources, and enroll in programs. Support to caregivers includes helping them secure services for their loved one, resolve caregiving challenges, and prioritize self-care. The coordinator markets JFCS Senior Services to potential clients and community organizations through outreach and engagement.
Salary and Benefits:
- Approximate annual salary $46,000
- Competitive benefits package including medical insurance, 401(k) with match, life and long-term disability insurance, and access to other benefits including vision and dental
- Work-life balance including 37.5 hour work week, 3 weeks vacation, sick time, holidays, flexible schedule, and telecommuting when appropriate
- Social work supervision
Primary Duties and Responsibilities:
Care Coordination 60%
- Provide direct care coordination, caregiver coaching and facilitate care planning consultations to a designated caseload of clients.
- Assess clients’ bio-psycho-social and economic risks and strengths, create and monitor care plans, coordinate clients’ support and medical teams, and accompany clients to medical appointments as needed.
- Provide guidance to current and potential Senior Services clients, family members and caregivers who call or email for assistance, information, and resources.
- Establish fees, coordinate, track, and monitor services provided by staff, volunteers and vendors.
- Maintain accurate and timely clinical records, correspondence and reports.
- Respond to intake calls, and conduct initial assessment/consultation in person or by telephone.
- Help clients and their caregivers find community resources, identify needs, assist with problem solving, and/or follow through until clients are enrolled in appropriate programs.
Program Promotion 10%
- Engage in outreach and engagement to market JFCS Senior Services to potential clients (seniors and caregivers) and community organizations.
- Occasional evening hours for agency functions and community education activities.
- Additional duties consistent with program needs and professional development goals. (5%)
Experience and Qualifications
- Minimum of two years experience in social work, counseling, human services, nursing or other related roles
- Experience working with seniors preferred
- Experience conducting assessments and/or clinical interviewing preferred
- Class work in gerontology, aging studies, or caregiver coaching desired
Skills and Qualities:
- Sincere commitment to consistently reflecting JFCS’s Values: compassion; inclusion; innovation; integrity; and collaboration
- Strong skills and knowledge of issues and general resources related to seniors, aging and caregiving
- Excellent assessment skills
- Knowledge of local community resources for seniors, family members and caregivers is preferred
- Proven oral and written skills to communicate effectively with a wide range of people, including de-escalation and crisis management
- Strong time management and task prioritization skills
- Proven ability to compassionately engage with people from across all backgrounds, socioeconomic statuses, and mental and physical abilities
- Ability to work creatively and collaboratively with colleagues in Senior Services and other departments
- Fluency in a second language is a plus
- Proficient user of electronic health record systems for documentation and communication
- Proficient user of Microsoft Office programs, including Word and Excel
- Current Minnesota driver’s license, clean driving record, auto insurance, and access to a car preferred (to accompany clients to medical appointments as needed)
The mission of JFCS is to provide essential services to people of all ages and backgrounds to sustain healthy relationships, ease suffering and offer support in times of need.
JFCS serves and employs people of all cultures and faith traditions and highly values inclusion and diversity. Employment opportunities are available to all without regard for race, color, national or ethnic origin, religion, age, sex, gender, gender identity and expression, sexual orientation, marital status, veteran status, disability. AA/EEO
How To Apply:
Please submit cover letter and resume to Diana MacLennan, Human Resources Manager. E-mail [email protected] or apply directly at https://www.jfcsmpls.org/about-us/jobs-at-jfcs/. For more information on Jewish Family and Children’s Service of Minneapolis, see www.jfcsmpls.org. AA/EEO